At VisionXlab, which operates under Vision Lab Agency s.r.o. (the “Company,” “we,” or “us”), we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at https://www.visionxlab.cz (and its affiliated domains) or engage with our marketing services.

CORE PRIVACY PROMISE: WE DO NOT SELL YOUR DATA.Unlike many online lead generation companies, VisionXlab collects your information solely for the purpose of communicating with you directly regarding our services. We do not sell, rent, or trade your Personal Information to third-party mortgage lenders, banks, or unrelated marketing networks for their independent use.

BY VISITING OUR WEBSITE AND REQUESTING INFORMATION, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY.

1. Information We Collect

A. Information You Provide DirectlyWe collect information when you voluntarily fill out forms on our website to request a quote, consultation, or information. This includes:

• Personal Identifiers: Name, email address, telephone number, mailing address.
• Inquiry Attributes: Estimated credit score range (self-reported), loan amount sought, property value, property type, and other information relevant to your specific inquiry.

B. Information Collected AutomaticallyWhen you visit our website, we may automatically collect:

• Technical Data: IP address, browser type, operating system, device type, referring URLs.
• Activity Data: Pages visited, time spent on the site, and interaction with content.
• Cookies & Tracking Technologies: We use cookies, pixels, and web beacons to analyze traffic, prevent fraud, and improve user experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the data we collect for the following internal business purposes:

• Direct Communication: To process your inquiry and contact you directly (via phone, SMS, or email) regarding the services or information you requested.
• Customer Service: To answer your questions and provide support.
• Internal Analytics: To analyze website performance, user demographics, and trends to improve our marketing efforts.
• Legal Compliance: To comply with applicable laws, legal processes, and regulations (including GDPR and US state laws).
• Fraud Prevention: To verify the validity of inquiries and protect our systems.

3. Disclosure of Information

We do not sell your Personal Information. We only share your data in the following limited circumstances:

• Service Providers: We engage trusted third-party vendors to perform functions on our behalf, such as Customer Relationship Management (CRM) systems, email delivery services, data hosting, and IT support. These vendors are contractually obligated to keep your data confidential and use it only to provide services to VisionXlab.
• Legal Requirements: We may disclose information if required to do so by law, court order, or subpoena.
• Business Transfers: In the event of a merger or acquisition, data may be transferred to the successor entity.

IMPORTANT: NO SHARING OF MOBILE INFORMATIONNo mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. GDPR Rights (For EU/EEA Compliance)

Although our services target the US market, VisionXlab is a company incorporated in the Czech Republic. We are committed to compliance with the General Data Protection Regulation (GDPR).

Data Controller:Vision Lab Agency s.r.o.Na Folimance 2155/15, Vinohrady (Praha 2)120 00 Praha, Czech RepublicEmail: legal@visionxlab.cz

Legal Basis for Processing:

• Consent: When you voluntarily submit a form requesting us to contact you.
• Legitimate Interest: For direct marketing of our own services, fraud prevention, and network security.
• Contract: To take steps at your request prior to entering into a potential contract.

Data Retention:We retain your Personal Information generally for a period of five (5) years from your last interaction with us, unless a longer period is required by law.

Your Rights Under GDPR:You have the right to access, correct, delete, or object to the processing of your personal data. To exercise these rights, please contact us at legal@visionxlab.cz.

5. US State Privacy Rights

VisionXlab does not sell Personal Information as defined by the California Consumer Privacy Act (CCPA). Residents of California and other states have the right to know, delete, and correct their data. To exercise these rights, email us at legal@visionxlab.cz.

6. TCPA Consent (Telemarketing)

By submitting your telephone number on our Website, you authorize VisionXlab to contact you via telephone calls and text messages (SMS/MMS) using automated technology, even if your number is on a "Do Not Call" list. You acknowledge that this consent is not a condition of purchase.

7. Children’s Privacy

Our services are directed to individuals aged 18 and over. We do not knowingly collect Personal Information from children under the age of 18.

8. Data Security

VisionXlab implements reasonable administrative, technical, and physical security measures (including SSL encryption) to protect your Personal Information. However, no method of transmission over the Internet is 100% secure.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Vision Lab Agency s.r.o.Na Folimance 2155/15, Vinohrady (Praha 2)120 00 Praha, Czech RepublicEmail: legal@visionxlab.cz

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